Earlier versions

22 October 2026Current versionDraft

In the data processing annex, «The data and whose it is» (mb17): what shows of the salon’s team on the booking page: each one’s specialty, and their languages, photo and a few words about them, with their agreement.

21 October 2026 (ninth that day)Earlier: until 22 October 2026Draft

«Bring a friend» (mb19): in the salon’s duties, if it turns it on, a valid permit from the economic department in each emirate it has a branch in, with no word that none is needed, on hold on a day no permit covers; each reward given as it showed on the day of the booking, an amount or a percentage off or a service free at the salon only, never money or credit, and nothing of it to anyone under 18; and no message about it to anyone, nor asking for links to be posted in public posts or adverts. In the data processing annex, «The data and whose it is»: the client’s link, who came by whose link and their rewards. In the legal duties annex: its permit with the offers’ permits.

21 October 2026 (eighth that day)Earlier: until 21 October 2026Draft

In the data processing annex, «The data and whose it is» (a12): what the team records in the stock and when, and the salon’s suppliers in it: the supplier’s name, and the name, phone and email of whom the salon deals with there, if it keeps them. In «The salon’s legal duties»: the cosmetics, hair dyes and care products the salon uses or sells have the UAE’s conformity certificate and are registered where the emirate asks, come from known sources and carry an expiry date, none is used or sold past it, every opened container has a sticker of the day it was opened, none is blended for clients, and the stock reminds of the dates without replacing checking them.

21 October 2026 (seventh that day)Earlier: until 21 October 2026Draft

In «Names and content» (q51): the bar on copying TILZA’s system or taking it apart doesn’t limit a right that the licence of open-source software in it gives, as listed on the page «Open-source software».

21 October 2026 (sixth that day)Earlier: until 21 October 2026Draft

A new section, «Competition» (q47): the salon alone sets its prices and offers, TILZA suggests no prices to it and never requires it not to sell for less elsewhere. It may use any other app alongside TILZA or instead of it, and is never ranked lower or charged more for that. TILZA gives no salon anything it knows about another that isn’t public, and never brings salons together on the same prices or offers, on sharing out clients or areas, or on not hiring each other’s team. It orders every salon in search by the same rules, paying TILZA changes no place, and any paid placement would be marked «Ad», on the same terms for every salon and with 30 days’ notice. In «What the salon commits to»: its prices on TILZA are real prices it charges those who book at them, instead of «its real prices, the ones it charges at the salon».

21 October 2026 (fifth that day)Earlier: until 21 October 2026Draft

In the data processing annex, «The data and whose it is»: each team member’s hepatitis B vaccination is now the dates of its doses, whether the course is complete and the next dose’s date, instead of a date it runs out, with the emirate that issued their health card (q29), all with their agreement. It now also lists when the residence, work permit and health insurance the salon keeps for its team run out. In «The salon’s legal duties»: a valid health card for everyone working at the salon, issued by the body the municipality of the branch’s emirate asks for, and a complete vaccination.

21 October 2026 (fourth that day)Earlier: until 21 October 2026Draft

In «What the salon commits to»: if the salon issues invoices to companies or government bodies, it appoints an e-invoicing service provider accredited by the Ministry of Finance, and sends those invoices and their credit notes as e-invoices through it by the days the Ministry sets; the owner records the provider in «E-invoicing», or that the salon needs none and how they checked. TILZA sends no e-invoices for the salon and appoints no provider for it: it reminds the salon before the day, and puts the invoices to companies with their details in the sheet «Invoices to companies» in the Excel file. In «Responsibility»: the reminders and the sheet are only to help, not e-invoices, and the salon is responsible for its e-invoices and any fine on them. In «The salon’s legal duties», e-invoicing has a line of its own.

21 October 2026 (third that day)Earlier: until 21 October 2026Draft

In «What the salon commits to»: if the salon turns on «Loyalty card», it holds in each emirate it has a branch in a valid permit from that emirate’s economic department covering the card and its rewards, and enters its number, issuer and dates as they are on it; outside Dubai it may instead confirm that the department told it the card needs no permit and write how it checked, for a year, then check again. On a day none of this covers, the card is on hold: no stamps or points are added, and a reward ready is used as usual. For each offer in «Offers» it chooses whether it has a discount, a gift or a prize draw; if it has, it enters its permit and the offer goes only on the permit’s days. A prize draw is held outside TILZA, under the supervision of the body that issued its permit, with no tickets sold and no cash prizes. In «The salon’s legal duties», the loyalty card joins the permits.

21 October 2026 (second that day)Earlier: until 21 October 2026Draft

In «What the salon commits to»: the owner or a manager answers, in «Complaints» in the salon’s dashboard, every complaint its clients send through TILZA within 3 days; if it doesn’t answer in time, or is paused, the complaint goes to TILZA’s team, which sees every complaint and may take one up at any step. The salon doesn’t delete a complaint, its answer doesn’t change once sent, and it doesn’t treat a client badly for complaining. In «What TILZA commits to», a place for complaints that can be followed; in «Roles», TILZA is responsible itself for complaints and suggestions.

21 October 2026 (first that day)Earlier: until 21 October 2026Draft

In «Term and ending» and «End of processing»: the salon finishes its bookings up to 10 days after its last day, instead of 30. The day after, TILZA pauses the salon instead of closing its account: no booking page or bookings, and no messages to its clients but about their requests about their data; its set-up stays as it is, and its clients’ and team’s health information is deleted, and its clients’ names and numbers unless the owner chose «Keep my clients», with emails 7 days and 1 day before the pause and on the day. It stays paused a year at most, paying nothing for it; only the owner enters it, to read, download its data and answer its clients’ requests, and its team can’t. The owner brings it back with one tap on «Bring the salon back» from the day after the last day, as if it had never been ended, and one whose agreement TILZA ended comes back through TILZA’s team if both sides agree. The account closes the day after the year of the pause ends, or within the hour of the owner asking with «Close the account for good», with emails 30 days, 7 days and 1 day before the year ends and on the day. The salon downloads its data, free, until its account closes. The salon isn’t paused while a competent public authority’s request is open.

20 October 2026 (second that day)Earlier: until 21 October 2026Draft

In «Term and ending» and «End of processing»: 31 days after the last day, TILZA closes the salon’s account: its sign-ins are deleted, its clients’ names and numbers are erased, each team member keeps a number instead of their name, and everything in it but its invoices and their records is deleted, with emails to its owners 7 days and 1 day before and on the day. Its invoices and their records stay without clients’ names or numbers until the end of the eighth year after the year it closed, two more while a tax refund claim of the salon’s waits for the Federal Tax Authority, which it tells TILZA’s team of, and the salon gets a copy, free, whenever it asks. Nothing is closed or deleted while a competent public authority’s request is open. After 7 years, TILZA’s own record keeps the salon’s name, when it left TILZA and why.

20 October 2026 (first that day)Earlier: until 20 October 2026Draft

In «What the salon commits to», for home visits: a travel fee or minimum amount to book the salon sets for an area is in dirhams with VAT included like its other prices, TILZA shows it to the client before they book, and the salon never charges more on the bill than the visit was booked with.

19 October 2026Earlier: until 20 October 2026Draft

In «Data»: «Compare your salon with your city» is of the whole of last month only, with no prices or average bill in it; a city average shows only once at least 10 other salons take part, instead of 5; each month’s average is worked out once and never changes after; and a salon that turns comparing off goes into no average worked out after that.

18 October 2026 (eighth that day)Earlier: until 19 October 2026Draft

In «Data»: TILZA keeps its own record of the salon, with nothing of its clients’ data: its licence, the versions of the agreement and who accepted them, its subscription and why it ended, and the owner’s answer about being contacted and every contact after it. In «Term and ending»: when cancelling, the owner picks why or writes it in «Other», and is asked whether TILZA may contact them after the last day; the answer is optional and changes nothing about the cancelling. If they agree, it is by email only, from 9 AM to 6 PM, at most once a week, and they can stop it whenever they want. TILZA’s record stays until 7 years have passed from the end of the year of the last day; then people’s details and the licence number are removed, and the owner’s email or phone stays after the account is closed only while their yes stands.

18 October 2026 (seventh that day)Earlier: until 18 October 2026Draft

In «Fees and subscription»: if TILZA gives the salon free use, it shows in «Your salon’s subscription» with its end, a set date or «until we agree with you». TILZA never moves a set end earlier than it gave, ends free use with no date only with at least 30 days’ notice, and after it ends the salon pays nothing unless it accepts a written offer that reaches it at least 30 days before any fee.

18 October 2026 (sixth that day)Earlier: until 18 October 2026Draft

In «What the salon commits to»: the salon may check the option before the client arrives, from the photo of the client’s hair if the client sent one. If it turns on «Hair photo before the visit», it uses the photo for that only, has it opened only by the owner, the managers and whoever serves the client on the day, never keeps or sends it outside TILZA, deletes it if it shows the client’s face, never makes it a condition of a booking, and never asks for one from anyone under 18. In the «Data processing annex»: this photo is among the data, encrypted, until the visit is over.

18 October 2026 (fifth that day)Earlier: until 18 October 2026Draft

In «TILZA’s team looking at the salon’s dashboard»: TILZA keeps a record of every page the team opens and who opened it, and the pages don’t show in the salon’s dashboard or its «Change history». In «Support» the salon sees when the team was allowed and who allowed it, and it gets a copy of the record, with the pages and their times, if it asks in writing from «Support»; TILZA gives it to a competent public authority on an official request.

18 October 2026 (fourth that day)Earlier: until 18 October 2026Draft

In «What the salon commits to»: a new price is asked for before the service starts. When the client arrives, the salon checks the option of each service booked with one: a shorter one’s price comes down at once, and a longer one’s price is sent to the client, the service starting at it only once the client accepts. If the client doesn’t accept, the salon does the service at the booked price, or doesn’t do it, takes nothing for it and never records it against the client; if nothing is left in the booking to be done, it is cancelled as the salon’s.

18 October 2026 (third that day)Earlier: until 18 October 2026Draft

In «Fees and subscription» and «Term and ending»: the owner cancels the subscription with the «Cancel subscription» button in «Settings», with one month’s notice, and can take it back until the last day. After the last day there are no new bookings; the salon finishes its bookings free for 30 days and downloads its data free; then its account is closed and its data deleted, except what the law requires to be kept, such as invoices for 5 years. In «Pausing a salon»: TILZA pauses a booking page at once only for a legal reason or at the salon’s request, and otherwise ends the agreement with 30 days’ notice. In «Changes to this agreement»: an owner who doesn’t accept a big change can cancel, and stays on the version they accepted until the last day.

18 October 2026 (second that day)Earlier: until 18 October 2026Draft

In «Changes to this agreement»: each new version now comes with «What changed in this version» and an archive of earlier versions. A big change, one that changes what either side commits to, its rights, or what the salon pays, is announced at least 30 days before it starts, and until then the salon stays on the version it accepted. A small change starts on the day it is published, and one the law requires when it requires.

18 October 2026 (first that day)Earlier: until 18 October 2026Draft

The first version kept in the archive. The ones before it were drafts that changed before the lawyer’s review, and no real salon or client agreed to them, as TILZA hasn’t started yet.