Earlier versions

21 October 2026 (second that day)Current versionDraft

In «Quality of the service»: if the problem isn’t solved, you send a complaint from «Complaint or suggestion» or your booking’s link, saying what you want: the service done again, the money back, or something else. The salon answers within 3 days, and after its answer you can ask TILZA’s team to look at it.

21 October 2026 (first that day)Earlier: until 21 October 2026Draft

In «If the salon cancels or moves your appointment»: if the salon leaves TILZA, your confirmed appointments there up to 10 days after its last day stay as they are, instead of 30, and its number stays on its booking page in those days.

20 October 2026Earlier: until 21 October 2026Draft

In «If you book a visit at your home»: the salon may set a travel fee and a minimum amount to book for each area; you see both before you book, the travel fee stays on your booking as you saw it, and you pay it at the visit with the services.

18 October 2026 (fourth that day)Earlier: until 20 October 2026Draft

In «Before you book»: if the salon uses «Hair photo before the visit», you may send it a photo of your hair on your booking link before your appointment, so it checks the option before you come: a shorter one’s price comes down at once, and a longer one’s reaches you as a «price change request» to accept or decline. In «Anyone under 18»: this photo is never asked of them.

18 October 2026 (third that day)Earlier: until 18 October 2026Draft

In «If the salon cancels or moves your appointment»: if the salon leaves TILZA, it takes no new bookings in it after its last day; your confirmed appointments there up to 30 days after it stay as they are, and are changed through the salon. The salon tells you about any appointment of yours after them so you can arrange it with the salon, and its number stays on its booking page.

18 October 2026 (second that day)Earlier: until 18 October 2026Draft

In «Before you book»: for a service with options you pick by your hair as it is now, straightened and seen from behind, and if you’re not sure the longer; the salon checks the option when you arrive and the price comes down at once if it is shorter. A new price is asked for before the service starts and doesn’t change your time; if you decline, the salon does it at the booked price or doesn’t do it and you pay nothing for it, and if nothing is left in your booking to be done the salon cancels it with nothing for you to pay.

18 October 2026 (first that day)Earlier: until 18 October 2026Draft

The first version kept in the archive. The ones before it were drafts that changed before the lawyer’s review, and no real salon or client agreed to them, as TILZA hasn’t started yet.