Report a problem

Tell us what happened. Your report goes to TILZA’s team only, not to the salon, and you don’t need to sign in.

If someone is in danger now, call the police on 999 first.

What is it about?

A child at risk, or something that harms childrenSuch as a worrying booking for a child, or words or a picture not fit for children. We read these first.Abuse or harassmentAbusive words or behaviour from someone, at a salon or on TILZA.Fraud, or a fake salon or accountA suspicious request for money, or a page pretending to be a salon or TILZA.My personal data or privacyData that reached someone it shouldn’t, messages you didn’t ask for, or a photo of you posted without your agreement.A problem with a salon or a bookingA cancellation, a price or a service that wasn’t as described.Something on the site isn’t workingA page that won’t open, a button that doesn’t work, or an error.Hard to use for people of determination or older peopleSuch as a button a screen reader doesn’t read, text that won’t get bigger, a colour that is hard to read, or a step you can’t do with a keyboard.Something else

What happened?Write what happened, and when and where if you know. Don’t write passwords or card numbers.

0 of 2000

Your mobile number or email (optional)If you write one, TILZA’s team may contact you about the report. If you’re under 18, you don’t need to: follow your report from its link.

Your report is kept by TILZA’s team only, and what you wrote is cleared two years after it is closed. Privacy notice

TILZA home